Privacy Policy
Virginia’s Kitchen
(Operated by Virginia Garrido I. – Sole Trader)
ABN: 46 929 489 428
26B Boos Rd, Forresters Beach NSW 2260
Email: info@virginias.com.au
Phone: 0494 126 401
Last Updated: 13/02/2026
1. Introduction
Virginia’s Kitchen respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store and disclose your personal information when you use our website or purchase our products.
2. What Personal Information We Collect
We collect personal information that is reasonably necessary to provide our services.
2.1 Information You Provide
When placing an order, creating an account or contacting us, we may collect:
- Full name
- Billing and delivery address
- Email address
- Phone number
- Account login details (if account created)
- Messages submitted through contact forms
2.2 Automatically Collected Information
When you place an order through our WooCommerce website, we may collect:
- IP address
- Order history
- Transaction metadata
3. How We Use Your Information
We use personal information to:
- Process and fulfil orders
- Deliver products to school locations
- Manage customer accounts
- Communicate regarding orders
- Maintain order history for 15 months
- Comply with legal and taxation obligations
- Improve our services
We do not sell, rent or trade your personal information.
4. Payment Processing
Virginia’s Kitchen does not store payment details.
Online payments are securely processed by:
- Stripe Payments Australia Pty Ltd
- In-person payments are processed via Square
These providers handle your payment information in accordance with their own privacy policies.
5. Disclosure to Third Parties
We only share personal information where reasonably necessary to provide our service.
This includes:
- Stripe (payment processing)
- Square (in-person payments)
- Mailchimp (customer communication management)
- Xero (accounting and invoicing compliance)
We do not share your information with third parties for advertising, resale, or unrelated marketing purposes.
6. Data Storage & Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures include:
- SSL encryption (HTTPS)
- Secure Australian-based hosting
- Password-protected administration access
- Two-factor authentication
- Regular system backups
While we implement strong safeguards, no online system is completely secure.
7. Data Retention
We retain customer information for:
- 15 months for order management and service continuity
- Financial records as required under Australian taxation law
After this period, data is deleted or de-identified unless required by law.
8. Email Communication & Mailchimp
We use Mailchimp to manage transactional communication.
We do not send promotional marketing emails without consent.
If you ever receive email communication from us, you may unsubscribe at any time.
9. Cookies & Tracking
Our website uses essential cookies required for:
- Cart functionality
- Checkout processing
- Account login management
We do not use advertising pixels or behavioural tracking tools.
10. Access & Correction of Personal Information
You may request:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your personal data
Requests can be made via:
info@virginias.com.au
0494 126 401
We will respond within a reasonable timeframe.
11. Right to Request Deletion
You may request deletion of your personal information at any time by writing an email to info@virginias.com.
We will delete your data unless we are legally required to retain certain records (for example, taxation compliance).
12. Complaints Handling
If you believe your privacy has been breached:
- Contact us directly at info@virginias.com.au
- We will conduct an internal review and respond within a reasonable timeframe.
We are committed to resolving concerns fairly and promptly.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or business practices. The most current version will always be available on our website
Legal
Credits
Concept and production:
This Online store was created using Prestashop Shopping Cart Software,check out PrestaShop's ecommerce blog for news and advices about selling online and running your ecommerce website.